1. These terms
1.1 These terms and conditions are for the products we supply to you. Such product might be a bralette, bodysuit, lingerie, underwear or swimsuit.
1.2 Please read these terms before you submit your order to us. If you think that there is a mistake in these terms, please contact us.

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2. Information about us and how to contact us
2.1 We are Strawberry Bra Collections 
2.2 You can contact us by email at strawberrybracollections@gmail.com.
2.3 If we have to contact you, we will do so by the information you provided when you placed your order, it might be via telephone, writing to your email address or postal address.

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3. Our contract with you
3.1 Our confirmation email giving you an assigned order number to your order and telling you what it is, is when we accept your order and a contract becomes into existence between you and us. Please reference the order number whenever you contact us about your order.

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4. Price and payment
4.1 The price of the product will be the price indicated on the order pages when you placed your order.

4.2 If we discover that there is an error in the price of the product you order, we will contact you to notify you that we will change the order price to the correct price, for example, if the product's correct price at your order date is less than our stated price at your order date. Or if, the product's correct price at your order date is higher than the price stated to you.
4.3 If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

4.4 We accept payment with Visa, MasterCard, Visa Debit, Maestro, Electron, American Express cards, apple pay and PayPal. You must pay for the products before we dispatch them.

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5. Our products
5.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. As such, your product may vary slightly from those images.

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6. Our right to make changes
6.1 We may make changes to these terms or the product (for example, to reflect changes in relevant laws and regulatory requirements), but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

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7. Delivery of the products
7.1 We deliver worldwide and the delivery costs are calculated when you are at the checkout page of the website.
7.2 We cannot estimate or guarantee delivery dates to your postal address.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 We deliver your products using Evri.
7.5 The products will be your responsibility from the time we deliver the product to the address you gave us.

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8. Exchange product requests

8.1 We are unable to accept exchange product requests once the order has been placed.

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9. Your right to a payment refund
9.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

9.2 We will refund your payment in full to the bank account that was used to purchase the product if: 
9.2.1 the product you have bought is faulty and we cannot replace the product with the same product which is not faulty.

9.2.2 the product is mis-described on the website.

9.2.3 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed.
9.2.4 there is a risk that supply of the products may be significantly delayed because of events outside our control.

9.2.5 we have notified you of a change to our terms or the product prior to dispatch.

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10. Your right to change your mind once you've received the product 
10.1 You have the right to change your mind about the product.
10.2 To end the contract with us, please let us know no later than 14 days from the date the product was delivered to you. Let us know by emailing us at strawberrybracollections@gmail.com. Please provide your name, address, order number, your phone number and email address.
10.2.1 You must return the products to us. In all circumstances, you must pay the cost of return. Post the products to be returned to Unit 102135, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

10.2.2 We will check the returned product for damage. What constitutes as damage to the product is removal of the hygiene stickers, stains, tears, smells on the fabric such as perfume, marks on fabric from makeup, fake tan, deodorant. This is not an exhaustive list of what we constitute as damage. 
10.2.3 We will email you to notify you of the outcome of our damage checks:

10.2.3.1 If we are satisfied the product is not damaged, we will send you an electronic gift voucher as soon as possible. The value of the gift voucher, might be different to the amount you paid for the product. For example if the product you would like to return has changed to our lower price on the website. 
10.2.3.2 If we identify damage to the product we will notify you that we will not be emailing you an electronic gift card.  

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11. Our right to end the contract
11.1 We will contact you to notify you that we are ending the contract and we will not take payment for the product from you, if:

11.1.1 You do not, within a reasonable time, allow us to deliver the products to you.

11.1.2 The product is out of stock, or, because we have identified an error in the price or description of the product.

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12. Mis-described or Faulty Product
12.1 If you have any questions or complaints about the product, please contact us, by email at strawberrybracollections@gmail.com.
12.2 Your key legal rights in relation to the product you purchased are in the Consumer Rights Act 2015.
12.3 If you wish to exercise your legal rights to reject products because they are faulty or mis-described you must contact us by email prior to returning the product to us, to our postal address. You will be responsible for paying the costs of postage to return the product to us.

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13. Our responsibility for loss and/or damage sustained by you
13.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
13.2 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

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14. How we use your personal information
14.1 We will use the personal information you provide to us for the purchase of a product:
14.1.1 to supply the products to you;
14.1.2 to process your payment for the products; and

14.1.3 To provide you with delivery updates on your product.
14.2 If you subscribe to our mailing list, we may use your contact details to email you information on upcoming sales, discount codes, events, new products to buy. You can unsubscribe to our mailing list at any time.
14.3 If you enter any of our competitions, we will use the contact information that you have provided to notify you, if you are the winner. 
14.4 We will only give your personal information to third parties where the law either requires or allows us to do so.

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15. Other terms
15.1 We will always tell you in writing if we transfer our rights and obligations under these terms to another organisation and we will ensure that the transfer will not affect your rights under the contract.
15.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. Nobody else has any rights to enforce any of its terms under this contract.
15.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.5 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
15.6 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you going to court. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/.